Frequently Asked Questions

Contact us if you have further questions

Pick up services

Missing the pick up does not entitle you to a refund for the paid services. You are responsible for being ready at the designated pick up location at the scheduled time.

Pick up locations vary from tour to tour but we always try our best to pick you up as close to your accommodations as possible. New regulations from the city of Reykjavík has hindered our ability to drive our larger modified trucks within the city center so you might be required to go to the nearest bus stop.

You can see a map and further info here: busstop.is

Minimum number of passengers

There is a minimum of 2 people for most of our trips, we usually run the trips on the guaranteed departure dates.

If you are interested in one of our tours and are travelling solo we can put you on waiting list and contact you if more people join the tour.

Safety

In Iceland all itineraries are designed to be flexible taking weather conditions into account. We reserve the right to change your itinerary or cancel it with your safety in mind. 

At Amazing Tours your safety is our priority.

All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind. 

Please keep in mind that the weather changes fast on our northern island and with it conditions change. 


Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. 

Please be aware of this and respect your guides authority to do so. This is especially valid for winter travel in Iceland.

Responsibility and Assumed Risk

In Iceland all itineraries are designed to be flexible taking weather conditions into account. We reserve the right to change your itinerary or cancel it with your safety in mind.

At Amazing tours your safety is our priority.

All glacier and adventure trips are undertaken on the responsibility of its participants. Participants must be aware that all outdoor activities carry an inherit risk and are undertaken entirely at their own risk.

Amazing Tours does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions.

Appropriate footwear and suitable outdoor clothing must be worn.

We do not assume responsibility for any 3rd party company or person who fails to provide goods or services that have been contracted through us. Should such an event occur alternative goods and services will be sought on a best effort basis but cannot be guaranteed. 

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given. 

Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger.

All our tours are undertaken on the responsibility of its participants. - Amazing tours does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions.